Remote Online Notarization and eClosing FAQ

Remote Online Notarization (RON) is the act of notarizing documents electronically with an electronic seal online, from a separate physical location than the signer. A notary performing a RON transaction must be a legally commissioned notary public who is authorized to conduct notarizations over the internet using digital tools on live audio video calls. The notary is required to validate identification and witness the signing event online. Pavaso’s Digital Close Enterprise (DCE) platform gives notaries the tools they need to conduct an online closing.

During RON closings, notaries validate the consumer’s identity and digital signatures are applied to documents. If a document requires a wet signature, the notary will need to obtain the wet signature prior to closing the order. Documents requiring wet signatures must be printed from the Pavaso portal and scanned/imported into the system to successfully close an order.
Each RON session is recorded and available to all participants postclosing.

Remote Online Notarization (RON) is the act of notarizing documents electronically with an electronic seal online, from a separate physical location than the signer. A notary performing a RON transaction must be a legally commissioned notary public who is authorized to conduct notarizations over the internet using digital tools on live audio video calls. The notary is required to validate identification and witness the signing event online. Pavaso’s Digital Close Enterprise (DCE) platform gives notaries the tools they need to conduct an online closing. During RON closings, notaries validate the consumer’s identity and digital signatures are applied to documents. If a document requires a wet signature, the notary will need to obtain the wet signature prior to closing the order. Documents requiring wet signatures must be printed from the Pavaso portal and scanned/imported into the system to successfully close an order. Each RON session is recorded and available to all participants postclosing.

HARDWARE AND SOFTWARE REQUIREMENTS

Operating Systems:

• Microsoft 8.1+ • Mac OS X 10.11+

Compatible Web Browsers:

The latest versions of the following are required: • Chrome • Firefox • Internet Explorer
Note: Browsers not listed (e.g.. Safari, Edge) are not compatible.

Hardware and Devices:

• Microsoft Surface Pro Tablet using Chrome*
• Desktop or laptop (touchscreen recommended)**
• Keyboard & Mouse (stylus recommended)

Note: Signature pads are not compatible for RON closings. *Microsoft Surface Pro is the only tablet currently supported for RON closings. **Mac desktop/laptops require Chrome or Firefox browsers for RON closings.

Camera & Audio:

A functional camera, speakers and microphone are required for all participants to communicate during the session.

Internet Connection and Speed:

RON requires a strong, reliable internet connection. A consistent, uninterrupted internet speed of 15 MBPS upload and download speed is required for an ideal experience. Test your internet speed here.